Category Archives: General

How “official iphone unlock” ignored me (officialiphoneunlock.co.uk)

[UPDATE 2014/08/26]
I was contacted by dalpay.com which seems to be the company used by officialiphoneunlock.co.uk to manage the payments. They reviewed my case and decided to refund the payment. Now I’m in peace with officialiphoneunlock but I would like to use this incident to talk about common sense. None of this would have happened if they just replied to me, even with a “we are working on this” or “we will review your complain”. The fact that officialiphoneunlock just ignored my attempts to communicate with them, left me with no other option but to complain publicly. Just a simple gesture of attention to your clients is enough to avoid a complain that will eventually damage the company’s reputation and image.
This is also a good opportunity to remember the importance of complaining in social media and blogs. It works and companies offering online services should be more responsive to their clients.
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I have an iPhone I bought in Japan when I was living there. It was SIM locked by Softbank. I moved to Europe and I found a website (http://officialiphoneunlock.co.uk) that provides factory unlocks. For those of you who don’t know, a factory unlock is basically a definitive way to unlock your SIM locked phone. No need for jailbreak. It’s perfectly legal and clean. At the beginning I was a little bit suspicious but the site looked right. On a first look they have a support number, a contact email, testimonials using http://trustedreviews.eu with very good reviews. They have a Facebook page with 33K+ likes.

I submitted the IMEI of my two iPhones a 4S and a 4. Total cost 117€ (£93, $160).
After a couple of days I got the following answer for both phones:

iphoneblocked
blockedreason

iPhone marked as ‘Blocked or In-Contract’.
“The IMEI you gave us has been rejected by the carrier for unlocking due to being marked Blocked, usually meaning it’s a lost or stolen handset, but handsets can be blocked for any number of reasons including non-payment of bills, blacklisted, bad ESN and/or contract issues or still in contract. We cannot supply a refund for handsets that come back as blocked – this is mentioned on the website before purchase.”

At that point I decided to check what was going on with my phones. I contacted the Softbank international service and they confirmed to me that my phones weren’t in any of those states. They also provided me with a link to check the status of my phones by providing the IMEI. The page is in Japanese, but look at the image bellow, I translated what it means:

cleanphone

(click on the image to see it in full size)

The text in Japanese: ○: 利用できます(後日不正契約が認められた場合を除きます)
Means:
Allowed to use. (excluding the case in which the contract is recognized as fraudulent in the future)

My contract with Softbank is totally closed, the iPhones are my property now and I have no issues or pending payments with them. I’m totally in peace with Softbank.

In the same email from officialiphoneunlock.co.uk they continued:

anynetwork

“Good news however. We can easily unlock your Blocked handset on our ‘Any Network’ service which is guaranteed, the cost of this is an additional £50.00 and takes 24-72 hours. Please remember this service will NOT bypass an iCloud Activation Locked handset.
To upgrade to the Blocked service, please use this link http://www.officialiphoneunlock.co.uk/worldwide?mb=2
If you use our Guaranteed Any Network service and it fails for any reason, we refund ALL monies for that IMEI, including your original payment.”

This is when things turns even worse. They suggest me to pay extra £50 to unlock my phones and in case it’s not possible they will refund everything, including my original payment. Wait a minute. You can refund everything if I pay another £50 but you can’t refund my original payment?
This literally sounds like SCAM to me but comments of people in Facebook look very good.

I tried to reach them by phone but I got no answer. The answer is just a recorded message saying that they are busy, and after a long while, the communication just dropped. Also the phone recorded message said that they don’t attend support by phone.

I wrote several emails in their support page but again no response.

I wrote an email to the only email I got from their site: sales@officialiphoneunlock.co.uk but no response as well.

I sent a message using Facebook, no response.

I posted in their wall, the post was deleted…

I also commented on one of their posts in their Facebook page. And, so far, no answer.

unlockfb

At this point what else should I do? The next step should be to contact the police, notify the site as SCAM, and keep my personal online war against officialiphoneunlock.co.uk to see if they will eventually refund my money.

I don’t care if they couldn’t unlock my phones, that’s fine because technical issues are normal. But what frustrates me and makes all this really fishy is the fact that they don’t get back to me and ignore all my attempts to contact them.

officialiphoneunlock.co.uk if you guys cannot unlock my phones, that’s fine! But I want my money back because my case is none of the special cases which don’t get refunded.

Forcing air currents in urban areas for weather change. Ideas #1

I’m not a meteorologist or an expert in the matter. Anyway it doesn’t mean I cannot have an idea. Maybe it makes sense or it doesn’t, anyway here it is.

Summer in Tokyo is like hell on earth. Huge humidity and this year will be remembered in particular. I always read that the main causes are urbanization disorder that prevents air from moving, extensive use of air conditioning and inefficient construction materials that absorb heat. I don’t know if these are the causes. Anyway what if we paint the roofs in one area white and another dark. That will create a difference in temperature and therefore an air current. There are articles that predict that white roofs are not the solution and that it will be even worse. (here, here)

But what I’m saying here is not about just reflecting light. I’m thinking about how to create a huge cheap ventilator effect inside the city.

tokyosummermap

Air in the dark area heats up, and creates a current moving from the white area. The idea behind this post is to use huge areas to work as artificial ventilators creating air currents by using houses roofs for heat absorption or heat reflection.

Mirror

mirror

Who are the people reflected in the water? When I took this picture I was thinking about that, what if things where just reversed, the train going in the opposite direction, the majority of people left-handed, keys closing clockwise. I was in the opposite side of the river that goes with the railroad, in Ichigaya station (市ヶ谷駅). Continue reading

Safe house

I found this house visiting Tarragona (Spain). After living the M9 quake of 2011 in Tokyo I cannot even think about living in such a house. Maybe I’m wrong and this house is perfectly safe, I doubt it…

Safe house

I didn’t know that I died when I was 30

How many people in this world achieved amazing results within the first 3 decades of their lives? Alexander the Great by the age of thirty, had created one of the largest empires of the ancient world. Jesus Christ died around 30. Albert Einstein conceived in his mind his most important theories, before 30. Nikola Tesla also achieved his most important inventions during 3 decades, and many others. 30 years is a life, an entire life. No more than 200 years ago, life expectancy was around 40. That means one life! Nowadays life expectancy in the industrialized world is 2 or 3 times that, which means, at least two lives in one!

Culture and society understands life as a progressive path with goals down the road to achieve. Birth, Education, Job, Family, Old Age and Death. All this on a “life spam”, but it doesn’t specify time. So what about if we extend our lives up to 120 years? That means that we again start to work before 25, and keep working until we retire, let’s say 90… Does it make any sense? So, let’s face it. We humans can achieve whatever we want, in the first 30 years of our live. We can change the world in just 3 decades!

So, I propose to change our vision to a new way to understand life and goals. I’m 36 at the moment I’m writing this. If I assume my symbolic death when I was 30, it means that now I’m 6 years old. But I don’t need to go to elementary school and I don’t have to deal with all the obstacles of my lack of experience as a 6 year old child. I want to imagine, that I woke up and now I’m 6 years old but I have all the knowledge that I’ve accumulated in my first 30 years of life.
I already spent one life, whatever I did it’s done, I can’t change it. But, I can learn from that life experience for my new life that’s started 6 years ago and I just didn’t know. So instead of start thinking in terms of “I’m too old now”, “I lost the train and the opportunity to do this or that…”, “I can’t start a new career now”… I will think in terms of “I’m 6 years old and I know a lot!!, I still have one more life left in this video game”.

So that’s it, I’m still in the middle of the road of my life, that means I have just made the 50% of it. We can start over again, planning again, studying again, doing again whatever we want and work for this second chance we have.

If you are in your 30s think about this: you just started your clock again and you maybe didn’t realize about it. If you are in your 40s, you are just about 10 years old! You still have a life ahead so don’t loose the illusion. If you are far away from that, remember that at 60, you will die again, and a third chance is given to you, so don’t waste it, because that’s the last one, at least based on our current medical advances :)

This is my exercise for this 2012. Realize that I died at 30, I’m 6 years old, and my life started again. Let’s take a break, and rethink about everything. I have the opportunity to make it again, better and more interesting than before. Go ahead and do the same. Think about what you have done until now and if you are not satisfied with it, now it’s the moment to start anew!

Good luck!

Getting things well done!

After I read the news about Steve Jobs stepping back as Apple’s CEO, I was going back in time, digging in my memories and experiences, since the first day I started working in an IT company. I came up with a really simple conclusion that needs some explanation. It’s so simple that just saying it, has no effect. But it’s really powerful.

I have a long experience working with workaholics and micromanagers. I’m wrong if I put these two profiles together. A micromanager can be a workaholic but not all workaholics are micromanagers. In fact many of them are not managers at all.
I know how these profiles behave, how they think. I know how to predict many of their actions, in fact they are very predictable. I know how bad they can be for a company, how much they can damage a working environment. Sometimes they can also be useful, but it’s much better if they never have total power and are managed by somebody else that knows exactly what kind of people they’re dealing with. They are not bad or good people, in fact their behavior roots are very complex.

After reading many articles about Steve Jobs, his personality, about glimpses of his life and stories from people that know him; there was something that wasn’t clear to me. He is usually described as a workaholic and a micromanager. Many people now is saying that this, hypothetical “qualities”, are good for a CEO and maybe many people will try to get inspired by those descriptions. Well, I don’t know him, but thinking about what he did and what Apple was doing under his control, makes me think completely different.

I read a story (worth reading) today in Google+, from Vic Gundotra that inspired me to write this post. He talks about Steve Jobs calling him by phone, on a Sunday morning, talking about the yellow gradient of the second O in the Google icon on the iPhone. How do you interpret that? Obviously that Steve is a workaholic and a micromanager. But wait a minute. I’m pretty sure he was right about the yellow gradient of that icon. Nobody else would have changed it, or even care about it. So, who had to do it then? Someone that really cares about doing things well: Steve Jobs.

So let’s think about this from a different approach. Think about all the things you think are really well done, from a refrigerator, a car, a phone, whatever, and put them in one set. Then do the opposite, you will find that it’s much easier to find things that have been just done but not well done. You can have a Windows PC and it can help you to perform common operations on a computer, but if you compare it with a Mac, you will notice the difference. Operations are the same, the purpose is the same but almost every corner in the the Apple machine is well designed or at least, they really tried to do it well, and that’s important.

So, do you think that Steve Jobs behavior can just be classified as a workaholic and a micromanager? If you ever worked with that kind of people, do you think that they can achieve, what Steve did? To be disruptive in technology you need to be able to see the big picture, to make an abstraction of the tiny world that surrounds everyone of us and think differently. Somebody that gets trapped in a compulsive behavior denotes his/her incapacity to perform such abstraction from their environment. So, do you still think that the key is being, apparently, a workaholic and a micromanager? I don’t think so. There is much more behind that. If we look at the root problem, it’s easy to realize that sooner or later somebody has to do things well to achieve success. What if somebody else noticed that the yellow gradient was wrong and was willing to change it? Do you think that Steve would have been there, spending his time taking care even of that tiny detail if everybody took care of details willing to get things well done? I don’t know, maybe, but probably not.

I remember a painful time with a micromanager I worked with years ago. I like to take care about details and get things well done without having a bad impact on production. I didn’t even know that I wanted to do things well, it was just the way I felt comfortable. He was the opposite, he micromanaged me in every possible way, telling me even how to code stuff that he had no idea about. He forced me to take wrong paths because usually a micromanager is a paranoid that thinks that only him is the right guy to do the job. At the end, his interventions were useless and made me waste a lot of time that I could spend improving my work. Later he realized I was right. We still had time to fix it but, as the project worked, his mentality followed with the “who cares, as far as it works!!” mentality.
This mentality is the root of every thing that gets done, but that never will get well done!
This is the big difference. You can improve that icon, setting the right yellow to the second O. It’s not a waste of time. Tiny details make a big difference when they merge in the final product.

If you lead, if you are responsible for a project and you care to get things well done, if you care about details, about the big picture and realize that it’s made by all those tiny insignificant parts, if you just care! If you love to see the job done perfectly and beautifully, but you are alone… what will you become if nobody else cares and think that you are just an obsessive person? You become like Steve Jobs, and, in that case, you have to carry all the weight and do it by yourself.

To conclude: it’s hard for me to believe that he is a real, by nature micromanager. Maybe he is a workaholic and a forced micromanager. Just taking a look to Apple products and how they are always ahead of time from everybody else, gives a clue of what is the behavioral pattern that he wanted to be embedded in the company.

This is the inspiration I want to take from all this. I will always try to keep “getting things well done”. I didn’t really realize about this subtle-different-simple concept before, until now. I loved to see things getting closer to perfection and never reaching it, but I didn’t realize that the main stream just don’t care as far as they are not the consumers.

I’ll keep this in mind for all my applications. Even if it’s a free app, even if it’s just a prototype, even if the app produces no profit at all, adding a little constant effort and just having the will to take care of the whole thing, keeping in mind that a perfect whole is made by it’s tiny perfect parts, is the most important quality to get things well done.